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Outsourcing has moved well beyond assembling shoes and circuit boards. The trend now is towards business processes such as medical claim forms and car loan applications—processes that are being handled in the city of Xian in Western China for global clients belonging to culture capitals such as New York and Melbourne. BPOs are clearly the future of outsourcing,[link widoczny dla zalogowanych], and China is an integral part of this process of transition.
The Xian High-Tech Industries Development Zone is planned at an ambitious 90 square kilometers, to be built at a cost of 100 billion yuan ($12 billion). This city is determined to become the global back office, and outshine neighboring India in the BPO sector. Skills such as computing and mathematics have become a part of the Chinese populace,[link widoczny dla zalogowanych], and the staff turnover is expected to reach 30-40 percent annually.
Costs promise to remain steady and low,[link widoczny dla zalogowanych], which is an advantage over China's coastal cities. Several leading Indian companies have already established centers in China,[link widoczny dla zalogowanych], and China is surely catching up on India in the outsourcing market. If China can get over the stumbling blocks of good English speaking skills and better computing acumen,[link widoczny dla zalogowanych], outsourcing can progress at leaps and bounds in China.